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These terms set out your rights and responsibilities when you access tarnatetoto, use your account wallet, or carry out transactions via LinkAja or Bank Transfer. Availability depends on local law and is accessible only where permitted in your eligible region.
By accessing your tarnatetoto account or placing any transaction — whether through Bank Transfer, LinkAja, or your account wallet — you agree to be bound by the conditions set out here. These terms apply each time you log in, adjust session controls, or submit a transaction request. They do not override applicable local law; where local law in Indonesia restricts or shapes a particular condition, that law takes precedence and your eligibility remains subject to it. We update these terms when policy or operational circumstances require it. The version shown on this page is the one currently in effect. Continued use of your account after an update constitutes your acceptance of the revised terms. If you disagree with any part, the correct step is to stop using the account and contact support to request closure — we will not lock or penalise an account simply because you raise a policy question. Transaction records linked to Bank Transfer or LinkAja payments are retained in your account history. If a record appears incorrect, you have the right to raise a dispute through the support channel described on this page. We aim to acknowledge policy-related queries within the timeframe shown in your account dashboard after login.
LinkAja transactions are covered by these terms at the point of submission. Your account history reflects each confirmed transfer.
Bank Transfer deposits and withdrawals fall within the scope of these terms. Confirmation details are visible in your account wallet after each transaction.
All wallet movements — credits, debits and pending amounts — are subject to the transaction rules described here, regardless of the payment rail used.
Session limit settings you configure in your account are governed by these terms. Changes take effect as described in the control panel shown after login.
Understanding exactly where these terms apply saves you time when a question comes up. We have mapped the four main areas below so you can navigate directly to the relevant policy route rather than reading every clause.
Login credentials, session duration, device-based access and account suspension all fall under these terms. Any change to your access status is communicated through your account dashboard and the registered contact on file.
Deposits and withdrawals processed via Bank Transfer or LinkAja are within scope. The terms cover submission, confirmation and dispute steps. Processing times shown are estimates; actual timing depends on the payment provider and your bank.
Game content supplied by studios such as Pragmatic Play, PG Soft and Habanero is presented under content-supply arrangements. These terms cover your access to that content; they do not govern the studios' own policies.
External services — including payment gateways, identity verification providers and network operators — operate under their own terms. We are not liable for third-party service interruptions, but we will assist with dispute escalation through our support channel.
These terms are not one-directional. You hold specific rights that we are obligated to honour, and each one has a clear action path inside your account or through our support channel. Start by logging in — your transaction history, session records and wallet movements are all visible from the account dashboard. If something looks wrong, the dispute path is open to you without requiring a formal complaint first. Correcting account details — your registered email, contact number or payment method on file — is done through the account settings page. We do not update personal records based on chat messages alone; the in-account form is the verified route. For policy questions that go beyond what the dashboard covers, our support channel accepts written queries and responds within the timeframe visible in your account. You do not need to justify a policy question to receive a response.
Every Bank Transfer and LinkAja transaction you complete is logged in your account wallet history. Select a record to view its confirmation status, submission timestamp and any reference number issued by the payment provider.
Use the account settings page to update your registered contact or payment details. Changes submitted through the in-account form are processed according to the verification steps shown on that page.
Send your question through the support channel — live chat or the contact form available after login. Reference the specific clause or transaction if you can; it helps us route your query to the right team without delay.
If you no longer wish to maintain your account, submit a closure request through support. Outstanding wallet balances are handled according to the withdrawal rules in effect at the time of the request.
When a policy question comes up, the fastest route is through the channel that matches your query type. Account-specific issues — wallet discrepancies, session control questions, LinkAja or Bank Transfer transaction disputes — are handled through live chat after login. General policy reading and document requests go through our contact form. We do not handle policy changes over social media; use the verified in-account routes below.
Access live chat from your account dashboard after login. This channel handles transaction disputes, session control queries and account detail corrections. Availability is shown in the chat widget itself.
For written policy queries, document requests or account closure submissions, use the contact form available under account settings. Include your account reference number so we can locate your record without delay.
Your account dashboard is the starting point for most self-service policy steps: reviewing transaction history, updating payment details and checking the current status of any open dispute or support request.
The way we manage your data and account security is not separate from these terms — it is part of them. We collect only the information needed to operate your account, process transactions through Bank Transfer or LinkAja, and respond to support requests. Retention periods are set by the transaction type: payment records are held for the duration required by applicable financial rules in Indonesia; account activity logs are accessible to you for the period shown in your dashboard.
Your account credentials are stored using encryption standards consistent with current industry practice. We do not transmit your password in plain text. If you suspect unauthorised access, use the in-account security settings to change your credentials immediately.
We use session cookies to maintain your login state and functional cookies to remember your account preferences. These do not track behaviour across unrelated third-party sites. Cookie preferences are adjustable through your browser settings.
Transaction records tied to Bank Transfer and LinkAja payments are retained as required under applicable rules. Account-level data is held while your account remains active and for the statutory period after closure. You may request a summary of held data through the contact form.
When we revise these terms, the updated version is published on this page with no separate notification required — it is your responsibility to check periodically. If a change materially affects your account rights, we aim to surface that change in your account dashboard at next login.
These are the policy questions we receive most often through live chat and the contact form. If your question is not here, use the support channel to raise it directly.
These terms apply from the moment you log in to your tarnatetoto account. Every session, wallet movement, and transaction — including those made via Bank Transfer or LinkAja — is subject to the conditions set out here, regardless of the device you use to access the account.
The version on this page is always current. We aim to surface material changes in your account dashboard at next login. Continued use of your account after any update means you accept the revised terms. If you disagree, contact support to discuss your options before continuing to use the account.
Yes. Transaction disputes are within the scope of these terms. Open the relevant record in your account wallet history and raise the query through live chat or the contact form. Include the transaction reference number so the support team can locate the record without additional steps.
Go to account settings after login and use the in-account form to submit the correction. We do not update personal details based on chat messages alone. The form applies the verification steps shown on that page before any change is confirmed.
We hold the data needed to operate your account and process transactions. Bank Transfer and LinkAja payment records are retained for the period required under applicable Indonesia financial rules. Account activity logs are visible to you in the dashboard. You may request a summary through the contact form.
These terms cover your access to that game content on tarnatetoto. The studios — including Pragmatic Play, PG Soft, Habanero and others in the lobby — operate under their own separate content-supply arrangements. For game-specific mechanics, check the information shown inside each title in the lobby.